- No further!
All You Need
To Know
Shipping
Policy
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Shipping rate of € 9.90 to Sweden. International €19.90.
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Orders typically take 2 to 4 business days to be packaged and shipped.
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Depending on the shipping address location international, allow 5-7 business days for delivery from the date your order is shipped.
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Shipping is provided by DHL.
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Please note that we will not be able to deliver to PO Box. Sorry for that!
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Please kindly note that Business days are defined as Monday through Friday except Holidays.
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It's our job to get the product to the customer in good condition that they paid for, we will make sure the product get to you in good condition or we will do an exchange, store credit or refund.
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Refund & Exchange
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Unless otherwise specified, products can be returned and refunded within 14 days of purchase with proof of purchase. Product must be in the same condition as it was sold. Store credit will be issued between 14 - 30 days of purchase.
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For orders that were shipped, return game can be send back to the store. Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship.
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We will replace or refund any mistakes done by HALT board game without charges.
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For other cases where the mistake is not made on our side, like customer changed your mind later on. Customer will be responsible for the shipping cost.
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Any item being sold has been inspected for damage, therefore it is assumed to have been sold in good condition*. If damage is found please inform us immediately or we will not be able to compensate you.
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When returning games they must be in good condition and in shrink. If returning by mail therefore please pack very carefully. If a return does not arrive in good condition a partial refund may be granted at our discretion.
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Regarding in store sales we rely on customer to double check the condition of the item before purchasing to ensure it is not damaged. In store sales cannot be refunded if the product is damaged.
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Online sales can be refunded within 14 days of delivery for value of the game. Customers are responsible for paying return shipping fees for returns.
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Used Games can be returned within 3 days of purchase if they are in the same condition sold, or if there was an incorrect listing (ie missing pieces when the listing claimed otherwise).
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We will not accept returns of opened product because they are missing pieces. Games missing components are a manufacturing error and as such the publisher is responsible for providing the replacements. We are happy to assist if you need help contacting the publisher
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To start a return, you can contact us at support@haltgame.eu If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@haltgame.eu
Returns
Missing components
It is possible there are missing parts in a game when you open it due to a manufacturing error. Most publishers have fast working after sales support and can send replacement parts to you. We can always help you in contacting the publisher so don't hesitate to contact us in case of problems.
Damage shipment
If you receive the package, please check the packaging for visible damage. If you notice significant damage, please mention this to the delivery person before signing for the package.
We always ship with insurance. If you have received a shipment with damaged products, please provide the following:
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A picture of the shipping box from all sides. One of the pictures should include the shipping label.
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A picture of the opened shipping box with the contents (and protective materials visible).
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A picture of the damaged products.
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A picture of all the protective materials used in your shipment.
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When we have received these pictures we can file an insurance claim.